Saginaw County 911 Communications Authority

Serving the Residents, Businesses and Visitor of Saginaw County with pride!

FAQ

 

What is the emergency notification system used for?

The Saginaw County 911 emergency notification system may be used in any situation that threatens harm to life and/or property or is deemed hazardous by emergency personnel. This may include inclement weather, man-made disasters, crime, pandemics, hazardous material incidents and more.

 

How was this project funded?

The new county-wide system totaling approximately $200,000 is being funded by Hemlock Semiconductor Corporation. “We have been working closely with Thomas and Richland Township officials, and Saginaw County 9-1-1 for the past several months to enhance our current emergency notification system,” said Jim Cross, site manager, Hemlock Semiconductor Corporation. “We believe this new system will be a valuable tool for not only our neighbors, but for the community as a whole.”

 

How many phones can I register per registration?

At this time, you can enter up to three phones per registration. In the event that you need more numbers you simply enter another registration with another valid email address.

 

Do I have the ability to specify which notifications I wish to receive?

Saginaw County 911 will determine which notifications are mandatory. You will have the ability to opt out of non-critical notifications when completing the self registration form on www.saginawcounty911.com.

 

What, if any, contact information do you already have in the emergency notification system for me?

The Saginaw County 911 emergency notification system uses data obtained from 9-1-1 databases, which typically includes only landline (non-cell phone) telephone numbers.

 

What if my landline telephone number is unlisted?

If your landline number is unlisted, there is a possibility it does not exist in our emergency notification system. To be assured your information is in the system, please enter it when filling out the Self Registration Portal form. Should the number already exist in the emergency notification system, you will not be contacted twice on your home telephone.

 

What information is captured in the Self Registration Portal?

The Self Registration Portal collects your name, address, home phone, cell phone and e-mail.

 

How will I know the information I provide in the Self Registration Portal will remain confidential?

Rest assured your contact information will remain confidential. It will never be sold or leased for commercial purposes.

 

What if I don’t receive the verification email?

When using a personal email account (e.g., Yahoo, Hotmail, etc.), your email provider may have considered it Spam. Check the Spam folder in your email account. If you find and select this email message, right click on it to set the ‘Sender’ and ‘Not Spam.’

“Work” email addresses may not accept the verification email if your organization has specific screening processes in place. Therefore, please contact your organization’s I.T. department and ask them to accept emails from www.saginawcounty.com in order to receive authorization.

 

What if I do not have web access?

You can either visit your local City, Township or Village office and they can assist you with completing the form. Or you can call 1-877-670-3330 for assistance.

 

What is the purpose of the map on the right hand side of the Self Registration Portal screen?

After you enter your address, a push pin will reflect your exact location on the map.

 

My address is not plotted correctly on the map. How do I fix this?

First be sure you entered your address correctly. If verified, you may adjust your location by moving the pin found on the map. This is accomplished by right-clicking on the pin and moving your mouse to reflect the proper position.

 

What if I change my cell phone number or email address?

Because your primary email address is your unique identifier and user name, if it changes, you will need to delete your current profile in the Self Registration Portal and create a new one. Should any other type of contact information change, please log into the Self Registration Portal and edit your data.

 

What if I forget my password?

The SRP includes a ‘Forgot my password’ option to assist users who cannot remember their password.

 

I plan to move to another city/county. How do I remove myself from the emergency notification system database?

Log into the Self Registration Portal and locate the ‘Notification Options’ section. Here you will find a field, ‘Opt Out By,’ to enter the date you no longer wish to receive alerts. If you wish to stop notifications immediately, you can delete your profile by logging in and clicking the ‘Delete Your Account’ link. Please note that it may take one or more days for your account to be removed from the emergency notification system.

 

Will the system be tested regularly? How do I know it works?

Saginaw County 911 will conduct a county-wide test on Wednesday, September 1, 2010.  After that, the Emergency Notification System will continue to be tested randomly in selected areas.  The Emergency Notification System testing schedule will operate in conjunction with the county’s siren testing system.

 

How do I get updates once you notify me of an incident? 

You must call 1-877-653-4133 for updates to any information you have received. At this time, there is no online (internet) postings for updates. This voice service will provide any up-to-date information we can give you.

 

Whom do I contact if I have additional questions?

For more information, please contact Vickie Stuart, Saginaw County 911 at 989-797-4590.